Poor performance or poor behaviour? | Best Practice, ABC RN


To manage behavioural issues in the workplace, you need to investigate what is really going on. For assistance, contact WorkPlacePLUS on 0419 533 434

To meet service, quality and safety standards, managers are required to promote continuous improvement in team performance and individual job performances. This includes addressing the situation when an individual's or team's performance seems "off".


What’s your leadership approach to managing poor behaviours in the workplace?


When I spoke last week with Richard Aedy on ABC Radio National’s “Best Practice” program, we discussed a whole range of staff issues that managers face, such as lateness, non-attendance, attire, group emails, unsatisfactory work, office romances, and more.

During our discussion, I explained that managers need to be able to distinguish between a performance issue and a behavioural issue, as each pertains to a different set of rules, expectations and consequences. Listen now >

When it comes to managing poor behaviour in the workplace, it helps to take a collaborative, flexible and situational leadership approach.

Conflict within the workplace is often caused by differing personalities and communication styles. As a senior manager, your ability to read or assess the preferred communication and behavioural styles of each of staff members can help you achieve the right balance and diversity for optimal teamwork and productivity.

If you are receiving complaints or sensing “bad vibes” amongst the team, you may be dealing with clashing personalities, or you may be dealing with actual breaches of policy i.e. inappropriate conduct.

You can see the layers of complexity in your role as manager. You need to understand the rules, boundaries and expectations set forth in your organisation’s policies. You need to investigate what has actually occurred, or what may be occurring. And you need the emotional intelligence and training to be able to perceive different behavioural styles and adjust your communication style accordingly.

WorkPlacePLUS offers a range of integrated HR services to assist with communication issues, team building, performance management and cultivating a harmonious workplace environment.


Our MANAGING PERFORMANCE training and development program empowers managers and leaders with the necessary tools to create clear goals and plans for their teams. Participants will consider ways of measuring and motivating staff towards improved performance.


Our Facilitated Group Discussions help your managers and staff stay connected, give and receive feedback, and build a culture of peer-support by discussing workplace issues in a safe setting. Our facilitators are experienced in mediation and conflict resolution.

For more information and tailored support, please contact us today.

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