How will you respond to a complaint of misconduct? Can you do better?


Following a steady flow of recent high-profile workplace sexual assault allegations reported in the media, the Victorian government has announced a new taskforce to develop reforms that will prevent and better respond to workplace sexual harassment. This will include a mandatory incident notification scheme requiring employers to report misconduct to authorities such as WorkSafe.


Employers nation-wide are already obligated under work, health and safety (WHS) laws to provide a safe working environment, which includes the prevention of workplace bullying and harassment. The proposed mandatory incident notification scheme will turn up the heat on (Victorian) employers to do the right thing and respond appropriately to complaints of workplace misconduct.


Regardless of your state or jurisdiction, or the size or sector of your workplace, these are the three key areas that every employer needs to proactively manage:


1. WHS policies and procedures. This includes knowing how to implement and enforce your bullying & harassment policy, your code of conduct and ethics, your mental health strategy, your complaints & grievances policy, your performance management policy, your conflict resolution process, and your disciplinary process. Providing regular training sessions to all employees, including the senior leadership level, is an important factor in ensuring that everyone understands the rules and expectations in your workplace. Read Does every workplace need a code of conduct >


2. Procedural fairness. This is the ethical, best practice way of handling workplace conflict. It is not enough to pay lip service to your “zero tolerance” policy. Employers need to take complaints seriously, respond in a timely manner, conduct a fair and confidential workplace investigation, follow a communication plan to discuss the matter, give the parties involved plenty of notice and time to prepare and respond, offer the parties the option to bring a support person, and provide a timeframe for any decisions or further action. Hiring an independent workplace investigator may the most suitable option for some employers. Read Five reasons to engage an independent workplace investigator >


3. Cultural review. It is important that employers dig deeper to uncover the underlying issues that are causing incidents of misconduct to occur. A workplace cultural review is a proactive process that employers can initiate to explore and understand the unique cultural climate of your organisation, including the values, beliefs, attitudes, and behaviours shared by the people in your workplace. By regularly reviewing the workplace culture, employers can keep their finger on the pulse of the organisation and address any red flags before a potential incident occurs. Read 4 red flags of inappropriate conduct >


As discussions around workplace sexual harassment unfold in the media, and the consultation process for the proposed mandatory incident notification scheme is underway, employers are reminded to consider ways to take better care of your employees, including responding appropriately when issues or concerns arise.


For more information, or to receive tailored advice, please contact us today.