Investigating worker-client issues

How do you resolve stakeholder complaints?

Complaints, allegations, incidents, or disputes involving an employee and a service-user, stakeholder or client require a prompt response by the organisation.

An independent workplace investigation is a formal fact-finding process that must be conducted professionally from interview stage through to the final report. Types of worker-client issues requiring a formal investigation may include:

➤ Crossing professional boundaries e.g., becoming too personally involved, personally over-disclosing, overuse of touch

➤ Harassment e.g., sexual harassment, violence, abuse, threats, intimidation, gaslighting

➤ Misconduct or neglect e.g., breaking code of conduct, failing duty of care

➤ Breaching privacy or confidentiality e.g., mishandling of client information, a suspected data breach involving a client's sensitive information

➤ Breach of safety or record keeping protocols causing risk or harm

➤ Historical conflict between the organisation and the stakeholder or family member.

WorkPlacePLUS takes a respectful, communication-centred approach to investigating worker-client issues. By getting to the heart of the matter, we can identify and recommended the next steps forward towards resolution.

WorkPlacePLUS has a qualified team of HR consultants and private investigators with extensive experience investigating workplace conflict and complaints nationally. We always follow procedural fairness and best practice standards with the utmost sensitivity and professionalism.

For more information, please contact us today.