“But we already have an HR department…” Five reasons to engage an independent workplace investigator

Allegations of bullying, harassment, discrimination or victimisation cannot be ignored. Employers face increasing scrutiny under workplace laws, psychosocial safety requirements and duty of care obligations.

Yet many organisations underestimate the complexity, expertise and risks involved in workplace investigations. Common pitfalls include:

• Lack of neutrality or procedural fairness

• Breaches of confidentiality

• Unintended psychological harm

• Increased legal exposure

Five reasons to engage an independent workplace investigator:

1. Expertise and resources: Many HR professionals are not formally trained in conducting investigations. An independent investigator brings specialist knowledge in investigative processes, legislation and compliance.
   

2. Efficiency: Investigations are urgent. An independent investigator can focus solely on the matter, ensuring it is resolved promptly and thoroughly without disrupting your important day-to-day operations.
   

3. Risk management: Workplace investigations carry significant legal, financial and reputational risk. A poorly handled investigation can lead to back pay, compensation claims, penalties and litigation. An independent investigator minimises these risks by following best-practice procedures, ensuring compliance with employment legislation and Work Health & Safety laws, and providing clear, evidence-based reporting.
   

4. Objectivity: Internal investigations can be compromised by perceived or actual conflicts of interest, particularly if the matter involves senior staff, managers, or colleagues known to the HR team. An independent workplace investigator brings impartiality, applying natural justice and procedural fairness without bias. This transparency not only strengthens the integrity of the process but also increases employee confidence in the outcome and reduces the likelihood of subsequent claims of unfair treatment.
   

5. Serious allegations and third-party requirements: Complex complaints, potential litigation or insurer/union involvement often require an independent investigator to meet legal and procedural expectations.

Why choose WorkPlacePLUS?

WorkPlacePLUS provides professional, confidential, and unbiased workplace investigations tailored to your organisation’s needs. Our methodology includes:

• Initial scoping and risk assessment

• Fact-finding and evidence gathering

• Review of policies, procedures and documentation

• Comprehensive, evidence-based reporting

• Post-investigation debrief and advice

Our senior HR consultants have extensive experience conducting workplace investigations in healthcare, community services, not-for-profits and public sector organisations.

Legal privilege available.

Serious complaints in your workplace?To discuss the next steps, book a free, confidential consultation with WorkPlacePLUS today.